EOFY for many accountants means long days of crunching the numbers, fielding never-ending client questions and managing tight deadlines, all the while trying to keep it together to survive the busiest time of year. But,
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What does superior customer service really mean to you as an organisation? It can mean going the extra mile for your customers, even if there’s no additional reward in it. It can also mean continually providing the
Customer Relationship Management is a philosophy that sees marketing as a process of building long-term relationships with customers to keep them satisfied so they keep coming back” (Soloman, 2012) A CRM is one of the
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Recent events, throughout the world, have highlighted the need for businesses to be more flexible in providing digital tools to help clients and employees alike adapt to the ever-changing conditions we find ourselves in, all