Go to Health, a veteran-owned medical clinic, plays a crucial role in assisting defense personnel through their post-service medical treatment plans. Partnering with the Department of Veteran Affairs, Go to Health offers programs that help veterans transition back to civilian life, addressing the physical and mental toll of military service. This case study explores how Go to Health collaborated with Relevate to digitally transform their operations, making a significant impact on patient care and clinic management.
Challenges
Managing over 6,500 patients presented a significant challenge for Go to Health. The clinic needed a robust system to effectively manage patient records, including appointments, doctor’s notes, and medical histories, all while ensuring the seamless operation of various treatment programs. Additionally, keeping track of paperwork and ensuring timely follow-ups was proving difficult with their existing systems. Go to Health required a solution that would integrate all these elements into a single, easy-to-manage platform.
The Solution: Digital Transformation
Relevate was engaged to provide Digital Transformation as a Service (DTaaS). The goal was to streamline Go to Health’s operations through the implementation of digital technologies that could simplify patient management, enhance data collection, and improve overall service delivery.
- Understanding the Patient Journey: We began by mapping out the patient journey to better understand how data moved through the clinic. By observing how information was collected and utilized, we identified key areas where processes could be optimized for efficiency.
- Process Automation: One of the key objectives was to unblock processes and make routine tasks faster and more accurate. This included automating appointment scheduling, patient follow-ups, and notifications, which in turn improved patient care by ensuring that no critical steps were missed.
- Enhanced Data Management: By centralizing patient records into a single digital system, Go to Health could easily access and update patient information. This not only reduced the administrative burden on the staff but also improved the quality of care by providing more timely and relevant information to healthcare providers.
Outcomes
The collaboration between Go to Health and Relevate has led to several notable improvements:
- Increased Efficiency: The digital transformation enabled faster processing of patient data, leading to more efficient use of resources and reduced wait times for patients.
- Improved Patient Experience: With better data management and automation of routine tasks, patients received more timely care, and the overall experience at Go to Health improved significantly.
- Scalable Solutions: The agile approach adopted during this transformation allowed Go to Health to continue identifying new areas for improvement. This ensures that the clinic can scale its operations effectively as it grows and as the needs of its patients evolve.
Conclusion
The digital transformation journey of Go to Health is a testament to the power of collaboration and technology in improving healthcare services. By embracing change and working closely with Relevate, Go to Health has not only enhanced its operations but also made a meaningful impact on the lives of the veterans they serve.
If your organization is facing similar challenges or is interested in exploring digital transformation, contact us to learn how we can help you achieve your goals.
