Help Centre
Community Login
Remote Support
Facebook-f Instagram X-twitter Youtube Linkedin Twitter Tiktok Podcast

Don’t wait until it’s too late

Why Managed Services?

Ad Hoc IT Support is great but people usually only pick up the phone when the systems are already broken, the files are already lost or the hack has already been completed. When you do need ad hoc support, it takes time for the technician to understand your system, to get access and to ultimately provide the fix.

Turn your reactive into proactive and save money in the long run. Sign up for our Managed Services Packages.

Monitoring

We install software to monitor the health of your system so that we can jump on top of issues before you even notice them.

Maintaining

We have a process of checks and updates that we go through on a daily, weekly and monthly basis to make sure that your system is safe and sound.

Support

Our team is ready to help you and your team stay up and running so that you can get on with running your business.

Documentation

We document and diagram your system and securely store access details so when there is a problem we can jump in and fix it.

Per User Pricing

Get support for your team that can scale with you. Our packages are designed with everything you need to stay secure and stay operational. These plans are a guide and are designed to suit small business but we have big business solutions too.

Essentials

$AUD
185
 /user/Month Ex. GST

Ideal for small businesses and startups.

Remote IT Support

Device Monitoring

Enterprise Antivirus Protection

Antispam and Multifactor Authentication Protection

Business Application Support

Mobile Remote Management

Performance Monitoring

Disk Space Monitoring

Remote Access Support

Workstation Patching and Updates

Third-Party Patching and Updates

Firewall, Server and Core Infrastructure Updates

Monthly Business & Health Check

Online Ticketing Portal

Guaranteed SLAs

8:30am – 5:30pm AEST Remote IT Support

Maximum 10 Users

Lets Go

Classic

$AUD
210
 /user/Month Ex. GST

This will suit most users in most businesses.

Everything in Essentials Plus

Subsidised Hardware

Enhanced SLA

Dedicated Firewall

Server and Network uptime guarantee

Offsite Backups and Disaster Recovery

Remote Access and VPN Solution

Monthly Business & Health Check

Quarterly Onsite Visit & Review

8:30am – 5:30pm AEST Remote IT Support

Maximum 20 Users

Lets Go

Premium

$AUD
250
 /user/Month Ex. GST

For when you have high-priority needs.

Everything in Essentials Plus

Subsidised Hardware including Apple Devices

Dedicated Account Manager

Onsite Support Included

Quarterly Onsite Visit & Review

Premium SLA

Dedicated Firewall

8:30am – 5:30pm AEST Remote IT Support

Maximum 30 Users

Lets Go

Enterprise

POA

If you have specific needs, let us know.

Everything in Premium Plus

Customised Support Plan

VOIP Phone System Included

Volume Discounts

24/7 Dedicated Support Channel

Minimum 30 Users

Contact Us

*Microsoft licences are charged separately as these are variable depending on the type of licence you require. All pricing plans include licences for antivirus, remote monitoring tools and backups. This does not include major infrastructure setup and maintenance such as servers and networks. Terms and Conditions apply. Move, Add, Change requests or any projects are not included under the MSA. 

All prices displayed are ex GST.

Have Questions ?

Our experienced team is here to help you through every step of the way. If you have outgrown your current MSP or it is your first time getting IT help, we are here to guide you through the process.

This is based on case-by-case scenario and is highly dependent on your current hardware and cloud setup. Please contact us to learn more about this.

No, all packages can be signed up on month-to-month basis but you can negotiate lower pricing on a 1, 2, or 3 year contract.

We need to have a look at your current setup to see if any major changes are necessary to get you up to standard. We will complete an audit and give you a report on what needs to be addressed. If everything is normal onboarding is usually free.

All business as usual requests are covered under the agreement against the named users in your organisation and their devices. If you need to add or remove a user, just let us know and we will adjust the user count. Special projects or consulting are separate.

Join the Relevate Community

The Relevate community is full of guides and resources to help you along your digital journey. Ask questions, get tips and advice from our team of Experts and others in the community that are growing their business with Zoho too!

Download Capability Statement
Enquire Now

Relevate

Brisbane
Sydney
Melbourne

Careers

Relevate’s corporate culture is open and creative. This company is built on trust. Peer-to-peer coaching is strongly promoted, to the point that participants are even coached on how to provide learning and development.

GET STARTED

Affiliate

Discover the software we highly recommend for enhancing your digital experience. Explore our top picks designed to elevate your productivity and creativity.

GET STARTED

Contact Information

© 2024 Relevate • All rights reserved