THE CHALLENGE

Lutheran Youth of Queensland (LYQ), the youth arm of the Lutheran Church of Australia (Queensland District),
delivers school workshops and residential holiday camps to develop young leaders and foster community. They
engaged a Zoho One specialist to streamline operations, replace legacy systems, and unify their digital
infrastructure. LYQ had three outdated websites on separate platforms, creating usability and security risks.
They needed to consolidate these, unify branding, and ensure long-term maintainability. Their on-premise
event system (LYMIS) also posed compliance and security concerns due to VPN access. Additionally, LYQ
saw opportunities in Zoho CRM to automate tasks, reduce employee time costs, and improve operational
data and analytics.

THE SOLUTION

Relevate began by urgently fixing website issues, then migrated LYQ’s sites to secure, Sydney-based servers. They
consolidated three outdated websites into one modern, branded, and scalable platform, with a new customer
portal for easy user access and data management. At the same time, Relevate built a comprehensive Zoho system
using CRM, Creator, Backstage, Mail, Books, and Marketing Automation.

Zoho CRM became the central hub, integrated with the website and used to manage data, email templates, SMS event notifications, and group invoicing for family camps.
Using Zoho Creator, Relevate also developed a leadership portal for managing onboarding, ID cards, expressions of interest, and event registrations. Backstage enabled seamless event management,
including badge printing, while Marketing Automation powered email campaigns. Zoho Books handled invoicing, with Xero integration to support finance workflows. The result: a unified, cloud-based ecosystem that supports LYQ’s operations, empowers users, and sets the foundation for scalable growth.

THE OUTCOME

LYQ now runs on a secure, centralised digital system that improves both internal efficiency and user experience. Website consolidation streamlined content management and cut maintenance costs, while automation reduced manual work and improved data visibility. With ongoing support from Relevate, LYQ is well-positioned for sustainable growth and remains highly satisfied with the results.