THE CHALLENGE
KCM, a church ministry, relied on an outdated legacy CRM to manage subscriptions, publications, and
community engagement. Their processes for distributing monthly print and email publications were complex,
requiring manual list generation and coordination with external mailing houses. At the same time, KCM handled
prayer requests and support services through disjointed systems that lacked integration.
The ministry also sold books, merchandise, and other products online, but their WooCommerce website was
not connected to their inventory management. This left staff manually tracking stock, creating delays and
inconsistencies. With limited internal experience using Zoho, KCM’s IT team needed both technical
implementation and ongoing support to modernise their systems and prepare for growth.
THE SOLUTION
Relevate partnered with KCM to transition their operations into Zoho. A customised CRM was introduced to manage subscriptions and automate publication lists, making it simple to generate accurate files for both print and email distribution. Prayer request processes were also digitised and streamlined, ensuring better tracking and faster response.
For e-commerce, Relevate connected their WooCommerce site directly to Zoho Inventory, allowing stock levels for books and merchandise to be updated in real time. Training and support were provided throughout so that
KCM’s IT team could confidently manage the system moving forward.
THE OUTCOME
KCM now manages its ministry operations on a modern Zoho platform. Subscription and publication lists are
automatically generated, removing the manual effort that once slowed down distribution. Prayer requests are logged and tracked within the CRM, ensuring better visibility and faster responses. Their WooCommerce website now syncs directly with Zoho Inventory, allowing books and merchandise sales to be managed seamlessly with accurate stock levels. With training and support from Relevate, KCM’s IT team is equipped to confidently take ownership of the system moving forward.
