Case Study

THE CHALLENGE MiHaven is and NDIS housing provider that needed a way to track and manage the builds and the rooms that were supplied to people in need of care. They were struggling to bring together a number of spreadsheets and disconnected systems to get the data and reporting they

THE CHALLENGE Lutheran Youth of Queensland (LYQ), the youth arm of the Lutheran Church of Australia (Queensland District),delivers school workshops and residential holiday camps to develop young leaders and foster community. Theyengaged a Zoho One specialist to streamline operations, replace legacy systems, and unify their digitalinfrastructure. LYQ had three outdated

THE CHALLENGE KCM, a church ministry, relied on an outdated legacy CRM to manage subscriptions, publications, andcommunity engagement. Their processes for distributing monthly print and email publications were complex,requiring manual list generation and coordination with external mailing houses. At the same time, KCM handledprayer requests and support services through disjointed

THE CHALLENGE Happy Paws, a community services organisation, relied on more than twenty different apps to manage participants, volunteers, and funding operations. This fragmented setup created inefficiencies, silos, and significant administrative overhead. Invoicing was particularly time consuming, taking up to a week every fortnight and relying heavily on spreadsheets. Reporting

THE CHALLENGE DMD, a Melbourne-based coffee retailer, supports cafés by leasing essential equipment such as espresso machines and grinders, while also roasting and supplying coffee beans. Their leasing program included monthly rebates for café partners, but the entire process was managed on an outdated DOS-based system inherited from the previous