Terms and Conditions


Dear valued client,

Thank you for selecting Relevate for your business needs. We wish to confirm your understanding of the term and terms of our engagement, and the nature and limitations of the services that we provide. In conducting this engagement, information acquired by us in the course of the engagement is subject to strict confidentiality requirements. That information will not be disclosed by us to other parties except as required or allowed for by law, or with your express consent.


Clients are required to arrange for reasonable access by Relevate Pty Ltd (referred to as 'Relevate', 'Us' and 'We' in these terms of engagement) to relevant individuals and documents and shall be responsible for both the completeness and accuracy of the information supplied to us. No part of this engagement implies a partnership or employment relationship.

If we provide a fixed fee quote, then we will complete the work to that quote unless the work is outside of the original scope of work. In this circumstance the additional costs will be quoted to you for acceptance prior to commencement of those additional works.

In providing services to you we may incur disbursements or have to make payment to third parties on your behalf. These will be included in our invoices to you when the expense is incurred. In some cases, we may require advance payment for the disbursements or expenses which we will be incurring on your behalf. The following is a list of resources that will be at the clients cost:

• Software and/or ongoing subscription costs for any operational management tools set up and used on your behalf
• Printing for any procedures, documents and forms or any other documents in the course of providing the service
• Equipment leasing costs for any equipment required for meeting the objectives that the company may not currently own, such as iPads, projection equipment, vehicles etc
• Payment for any other costs such as website creation, bulk data management, professional fees or any other cost incurred in providing the service
• Travel costs, accommodation and meals beyond 25 km from our Office address
• Any other costs we deem necessary to perform the work

If you direct us to bill a third party on your behalf and expect that third party to pay the bill on your behalf, you remain responsible for payment until the bill is paid or if the third party fails to pay us. We reserve the right to charge recovery costs for any bad debts including interest and debt collection costs.

In the case of non-payment, we retain all ownership rights to all intellectual property of any kind created by us for you and lien will exist over all documents, items concepts whatsoever until all debts are paid. You may not reproduce our intellectual property or provide it to a third party without our express consent or unless you expressly purchase the intellectual property from us.

In consideration for the Services, the Client shall pay Relevate at the rate outlined in the proposal. Our fees are fair and reasonable in relation to you and us having regard to the time expended, the skills required, the importance of the work, the urgency required, the risk, the complexity, the preclusion from other work, the costs of running the firm and the average market rate of similar services. Relevate shall invoice the Client and such invoices shall be non-negotiable and shall be due and payable within 15 days of the issue date of the invoice. Relevate reserves the
right to charge a late payment administration fee of $19 or 2% of invoice value on a 30-day recurring basis, whichever is greater. Relevate does not under any circumstances allow ‘pay when paid’ or ‘pay if paid’ terms to the client or any principal and or agent acting on behalf of the client. GST will be charged where applicable.

The Client agrees to indemnify, defend, and protect Relevate from and against all lawsuits and costs of every kind pertaining to the Client’s business including reasonable legal fees due to any act or failure to act by the Client based upon the Services. Relevate Tech Pty Ltd's liability is limited by the fullest extent permitted by law.

If the client accepts the proposal and takes actions to ratify this acceptance without signing an agreement and/or allows us to continue work then this agreement, it's terms and conditions are deemed to be accepted. No modification of this Agreement shall be valid unless in writing and agreed upon by both Parties.

These terms apply to any current engagement and also to any future engagement, whether or not we send you another copy of them. We are entitled to change these terms from time to time.

We appreciate your trust in our firm and will hold your information in confidence. Our ability to perform any work depends on your cooperation. If you have any questions, please contact our firm.

Thank You,

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